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Shipping & Returns

Customer satisfaction is extremely important to ROMA Medical Supplies. We want you to be completely satisfied with your purchase.

Our products come from a variety of suppliers and manufacturers. Some items are stocked and can be shipped within 24 to 48 hours. Other items may not be stocked and will be shipped out in three to 10 business days. Customers will be notified when orders have shipped.

If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Original shipping costs may be waived if exchanging for another item of same or greater value.

Please follow these steps to return a product:

Step 1:
Contact Roma Medical Supplies with information about the product being returned and the reason.
Step 2:
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received.
Step 3:
On all product returns, you are responsible for arranging shipment of the product back to the appropriate warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.
Step 4:
If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.